Privacy Policy

The Verdant Syndicates Enterprises International Limited

Effective date: 2 June 2026

Last updated: 15 September 2026

Your privacy matters to us. This Privacy Policy explains how The Verdant Syndicate collects, uses, shares and protects personal data when you use the Verdant Privé mobile application, our Website or our lifestyle-management and concierge services.

1. WHO WE ARE

The Verdant Syndicate Enterprises International Limited (“Verdant”, “we”, “us” or “our”) is a company registered in Hong Kong.

Our business address is:

Unit 506, 5/F., New World Tower 1

18 Queen's Road Central, Central

Hong Kong

This policy applies to the Verdant Privé mobile application (the “App”), https://theverdantsyndicates.org/ (the “Website”), and our lifestyle management, transport and travel concierge, restaurant and club access, event organisation, membership and related services (together, the “Services”).

2. PERSONAL DATA WE COLLECT

Depending on how you use the Services, we may collect the following categories of information:

Identity and contact data: Name, title, company, postal address, email address, telephone number, WhatsApp or other contact details, and account identifiers.

Membership and profile data: Membership type, preferences, interests, dietary or accessibility requirements, travel preferences, guest details and information you choose to add to your profile.

Requests and transaction data: Details of enquiries, bookings, reservations, events, itineraries, services requested, communications with us, and relevant supplier or venue information.

Payment and billing data: Billing details, payment status and transaction references. Payment card details may be collected and processed directly by our payment providers rather than stored by us.

Device and technical data: Device model, operating system, App version, language, time zone, IP address, mobile network, identifiers, crash reports, diagnostics and security logs.

Usage data: Pages, screens, features and links accessed, approximate location inferred from IP, timestamps, and actions taken in the App or Website.

Location data: Precise device location only if you grant the relevant permission and the feature requires it, such as location-aware concierge assistance. You can withdraw permission through your device settings.

Communications and support data: Messages, feedback, support requests, survey responses and information you provide when you contact us.

Please do not provide sensitive personal data unless it is genuinely needed for a requested Service.

If you provide information about another person, you confirm that you are authorised to do so and have given them appropriate notice.

3. HOW WE COLLECT DATA

We collect personal data directly from you, automatically from your device or browser, from organisations that arrange Services for you, and from suppliers or other third parties involved in fulfilling a request.

We may also receive information when you interact with our communications, links, social-media pages or customer-support channels.

4. HOW WE USE PERSONAL DATA

We use personal data as reasonably necessary to:

- Create and administer your account or membership.

- Respond to enquiries and provide lifestyle, concierge, travel, transport, event and access services.

- Make and manage bookings, reservations, tickets, itineraries and supplier arrangements.

- Process payments, invoices, refunds, deposits and fraud or financial-risk checks.

- Communicate with you about requests, service updates, security notices and support.

- Personalise and improve the App, Website and Services, including service quality and preference management.

- Operate, maintain, secure and troubleshoot our systems and prevent misuse.

- Comply with legal, regulatory, accounting, court or law-enforcement requirements.

- Send marketing communications where permitted by law and, where required, with your consent.

Where applicable, our legal bases include performing a contract with you, taking steps at your request before entering a contract, complying with legal obligations, pursuing our legitimate interests, and obtaining consent.

You may withdraw consent at any time, but this will not affect processing already carried out lawfully.

5. HOW WE SHARE PERSONAL DATA

We may disclose relevant personal data to:

- Venues, restaurants, private clubs, hotels, transport operators, travel providers, event organisers, ticketing services and other suppliers needed to fulfil your request.

- Payment processors, identity or fraud-prevention providers, technology and hosting providers, analytics and customer-support providers.

- Our professional advisers, insurers, auditors and corporate service providers.

- Companies within our corporate group or a purchaser, investor or successor in connection with a corporate transaction.

- Authorities, regulators, courts or other persons where required or permitted by law, or where necessary to protect rights, safety or property.

We do not sell personal data.

We require service providers to handle data only for authorised purposes and to apply appropriate confidentiality and security measures.

Third-party providers may have their own privacy notices and terms.

6. INTERNATIONAL TRANSFERS

Because Verdant and many of the suppliers supporting our Services operate internationally, personal data may be processed in Hong Kong and other jurisdictions.

Where required by applicable law, we use appropriate safeguards for cross-border transfers and take reasonable steps to ensure that recipients protect personal data.

7. COOKIES AND SIMILAR TECHNOLOGIES

The Website and App may use cookies, software development kits, local storage, pixels or similar technologies for essential operation, security, preferences, analytics and performance.

You can control cookies through browser settings and, where available, our consent controls.

Disabling some technologies may affect functionality.

8. DATA RETENTION

We keep personal data only for as long as reasonably necessary for the purposes described in this policy, including to provide Services, maintain business and financial records, resolve disputes, enforce agreements and meet legal obligations.

Retention periods vary according to the type of data and the reason we hold it.

When data is no longer required, we delete it, anonymise it or securely restrict access to it where deletion is not immediately possible.

9. SECURITY

We use reasonable administrative, technical and organisational safeguards designed to protect personal data against unauthorised access, alteration, disclosure, loss and destruction.

No internet transmission or storage system is completely secure.

You are responsible for keeping your account credentials confidential and for using an up-to-date, secured device.

10. YOUR RIGHTS AND CHOICES

Depending on the law that applies to you, you may have the right to request access to, correction of, deletion of, or restriction of processing of your personal data; to object to certain processing; to receive a portable copy; to withdraw consent; and to lodge a complaint with a relevant privacy regulator.

You can opt out of marketing by using the unsubscribe option in a marketing message or contacting us.

Service and security messages may still be sent when necessary.

To request deletion of your account or personal data, contact:

policy@theverdantsyndicates.org

We may need to verify your identity before completing a request, and some legal exceptions may apply.

To request membership cancellation, email:

membership@theverdantsyndicates.org

Cancellation may be subject to outstanding payments, confirmed bookings, supplier terms and any applicable membership conditions.

11. CHILDREN

The Services are intended for adults and are not directed to children under 13.

We do not knowingly collect personal data from children under 13.

If you believe a child has provided personal data to us, contact us so that we can review and delete it where appropriate.

Where a higher minimum age applies in your jurisdiction, that age applies.

12. THIRD-PARTY SERVICES AND LINKS

The App and Website may link to or integrate with third-party services, including payment, mapping, messaging, booking, social-media, analytics or other tools.

Those providers may collect data under their own privacy notices.

We encourage you to review them before using the relevant feature.

13. CHANGES TO THIS POLICY

We may update this policy from time to time.

We will publish the updated version and revise the “Last updated” date.

If changes are material, we will provide additional notice where required by law.

Your continued use of the Services after the effective date means that you acknowledge the updated policy.

14. CONTACT US

For privacy questions, data requests or complaints, contact:

The Verdant Syndicate Enterprises International Limited

Unit 506, 5/F., New World Tower 1

18 Queen's Road Central, Central

Hong Kong

Privacy contact:

policy@theverdantsyndicates.org

Website:

https://theverdantsyndicates.org/

We will review and respond to requests within the period required by applicable law.